We're here whenever you need us.
Contact Support
Guest Support
Host & Owner Support
Property Manager Support
Dedicated account manager + 24/7 backup line via your RedAwning Portal
For Guests
Your stay should be the easy part. If something isn't right, we'll fix it — fast.
Before You Arrive
Check-in instructions and property access codes are sent automatically before your arrival date
Can't find your confirmation? Search your inbox for an email from RedAwning or check spam
Questions about the property? Call or text us anytime at (888) 733-2964
During Your Stay
For urgent issues (lock not working, amenity failure, emergency) — call (888) 733-2964 immediately
For non-urgent questions, use the chat in the RedAwning mobile app or email us
Damage waiver coverage of up to $3,000 applies to accidental damage — no security deposit required for most bookings
After Your Stay
Checkout instructions are included in your check-in email
Questions about charges or your receipt? Email [email protected] with your confirmation number
We'll send a review request — your feedback directly improves the experience for future guests and helps great hosts get recognized
The RedAwning Mobile App
Download the RedAwning app for one-tap access to your check-in instructions, property details, driving directions, and direct contact with support — all in one place. Available on iOS and Android.
For Hosts & Property Owners
Your RedAwning account includes direct access to your account management team plus 24/7 backup support for anything that can't wait.
Common Topics
Adding or updating a listing — use your Smart Portal or call (415) 549-1199
Pricing and availability — your Portal syncs across all 50+ channels; PriceLabs dynamic pricing is built in
Payment questions — trust accounting breakdown is available in your Portal for every booking
Tax remittance — RedAwning collects applicable taxes on each booking and remits them to you; you pay each tax entity directly
Damage claims — submit via your Portal within 14 days of checkout; up to $3,000 coverage per stay
Guest communications — use CommHub in your Portal to manage all guest messages across every channel in one place
Onboarding & Getting Live
New to RedAwning? Most properties go live on major channels within 24–72 hours of completing onboarding. Your account manager walks you through everything: listing setup, photography coordination, pricing configuration, and channel connections.
Call or text to get started: (415) 549-1199
Schedule a free consultation:
host.redawning.com
For Property Managers
RedAwning integrates with all major property management systems. Your dedicated account manager handles onboarding, channel optimization, and ongoing performance — so your team doesn't have to.
PMS integrations: contact your account manager or email [email protected]
Channel performance issues: your account manager is your first call
Billing and trust accounting: available in your Portal or through your account manager
New property additions: submit via Portal or contact your account manager directly
Frequently Asked Questions
What's the fastest way to reach support?
Call or text.
Guests: (888) 733-2964.
Hosts: (415) 549-1199.
Both lines are staffed 24/7 by real people.
I can't find my check-in instructions. What do I do?
Check the email address you used to book — your instructions were sent automatically. Can't find them? Call (888) 733-2964 and we'll resend them immediately.
How does the damage waiver work?
RedAwning includes up to $3,000 in accidental damage coverage on most bookings — no security deposit required from guests. For hosts: submit a damage claim through your Portal within 14 days of the guest's checkout.
How do I update my listing or pricing?
Log in to your RedAwning Smart Portal. Changes sync across all connected channels automatically. Your account manager can also assist if you'd prefer to walk through it together.
How long does it take for new properties to go live?
Most properties go live on core channels within 24 hours of completing setup. Expedia and Booking.com typically take a few business days to process new listings. Your account manager will keep you updated throughout.
Do I need separate accounts on each booking platform?
No. One RedAwning account connects your property to 50+ channels. Reservations, messages, calendars, and payments all flow through a single portal.
Trusted by Travelers Worldwide
Join millions of guests who have booked unforgettable stays through RedAwning's network of premium vacation rentals.
