Guest Support
Host & Owner Support
Property Manager Support
Dedicated account manager + 24/7 backup line via your RedAwning Portal
Enter your details and we'll help you create the perfect guest experience
Frequently Asked Questions
What's the fastest way to reach support?
Call or text.
Guests: (888) 733-2964.
Hosts: (415) 549-1199.
Both lines are staffed 24/7 by real people.
I can't find my check-in instructions. What do I do?
Check the email address you used to book — your instructions were sent automatically. Can't find them? Call (888) 733-2964 and we'll resend them immediately.
How does the damage waiver work?
RedAwning includes up to $3,000 in accidental damage coverage on most bookings — no security deposit required from guests. For hosts: submit a damage claim through your Portal within 14 days of the guest's checkout.
How do I update my listing or pricing?
Log in to your RedAwning Smart Portal. Changes sync across all connected channels automatically. Your account manager can also assist if you'd prefer to walk through it together.
How long does it take for new properties to go live?
Most properties go live on core channels within 24 hours of completing setup. Expedia and Booking.com typically take a few business days to process new listings. Your account manager will keep you updated throughout.
Do I need separate accounts on each booking platform?
No. One RedAwning account connects your property to 50+ channels. Reservations, messages, calendars, and payments all flow through a single portal.
Trusted by Travelers Worldwide
Join millions of guests who have booked unforgettable stays through RedAwning's network of premium vacation rentals.
