The Wi-Fi was absolutely awful

Everything was phenomenal! The unit, the check in/check out process, and the staff was extremely helpful and answered all our questions. As a family that visits every month in the winter my only complaint is that we didn’t use Mammoth Reservations before.

Sunstone is a fabulous place to stay and the Condo, did not disappoint. One of the lights, didn't work and the property could use a few more lights in the bedroom. Other than these very minor details, I would absolutely recommend the rental and will be staying there again myself.

Nice 2bdrm unit, clean, convenient to skiing. Two major complaints: the internet was useless, parking for a 2nd car is a huge issue! On both these items, don't plan on either because they are essentially unavailable. We used our cellphones as hotspots for internet access, and we were able to park our 2nd car in a friends driveway. I can't say that there was false advertising, as the contract warns you about both issues. There is a mention that some outside parking is available, but with the heavy snowfall it was not plowed. There is some Mammoth Village public parking, but I believe there is an overnight charge. The agent at the checkin desk was zero help regarding the parking challenge. Other than that, we enjoyed the convenience of the location. Also, the AAA batteries on the gas fireplace were practically dead. Also bring your own bath soap. The tiny bars provided are worthless.

The condo we rented was clean and convenient.

This was our second stay in a Sunstone condo rental. Wonderful 2 bedroom 2 bathroom condo conveniently located in Mammoth. Close to stores and outdoor activities. Very nice kitchen and full sized refrigerator. You do need to bring your own condiments/food if you plan on cooking. We love making lunches and heading out to hike an/or fish. Parking is included in an enclosed garage. Best recommendation we can provide is that we will be back.

We needed to get away for our first trip in Covid. This spot was perfect. Easy , convenient, clean. Ski in/out. Everyone was wearing masks. Perfect for us. Definitely going to return to this property.

Great place to stay, we loved the condo. Sunstone is always are favorite place to stay. Service was lacking a bit with the Covid 19 but understandable. We were told the Jacuzzi was going to be open but did not because of mechanical problems. We did not have cleaning material to do the dishes and called to request some but I was only able to leave a message. No cleaning Sponge for the sink and only 1 roll of paper towels for 3 days doesn't cut it. I would still recommend Sunstone to my friends.

Beautiful unit. Very clean . Covered parking , perfect unit for 2 couple's. Windows couldn't be open at night with curtains closed. No AC ... that was odd . Great location .

Great place to stay; it there was snow then you can walk right to the lift. A couple miles from the village. Very clean and new. Great stay; the 2 Bedroom/2Bath was plenty big for 5 people.

Loved this nice condo, quiet and clean and well laid out. The second bedroom has its own entry to bathroom which is nice.<br/><br/>Our only suggestion is to to replace the mattress in the pull out couch. It was not fun to sleep on that mattress.<br/><br/>But overall, I liked this particular unit a lot and will plan to stay there again!

perfect

I have stsyed there now the second time and really love it. Only complain was that the key didn't work but when I called it was quickly resolved. Not enough cooking pots and pans available. You need one large pot for cooking pasta, had to cook everything in the large saute pan.

excellent

Stayed here for a few days in Feb. Right on the slopes great location and a great space. Will book again.

I ENJOYED MY STAY IN THIS CONDO WITH MY HUSBAND AND SON. THE BEDROOMS ARE A NICE SIZE. THE BATHROOMS ARE PLENTY BIG. THE KITCHEN IS A PERFECT SIZE. I LOVED THE VIEWS OF THE MOUNTAINS FROM THE BALCONY. THE POOL AND SPA ARE NICE. DURING OUR STAY THE PAVEMENT AROUND THE CONDO WAS BEING RE-TARRED AND WE WERE NOT ABLE DRIVE THE CAR OUT OF THE GARAGE FOR SOME TIME. IT WOULD HAVE BEEN NICE TO HAVE NOTICE THAT THERE WOULD BE SOME MAINTENANCE GOING ON. ALSO, OUR BATH TOWELS WERE NOT SWITCHED OUT FOR FRESH TOWELS AS REQUESTED.<br/>OVERALL IT WAS AN ENJOYABLE EXPERIENCE.

Our unti way clean not at all like a rental. We had everything that we needed to cook in our unit or NOT. The pool and spa are always fun and the area is really clean. We always meet fun people at the spa.

We asked for 'early check in' and despite no body occupying the place prior to our arrival date, they gave us a very difficult time for early check in. We were told by Cindy 'we already gave you an exception to stay only one night'. Cindy, also hung the phone up on us when she did not want to answer a question. In addition, they would often not answer the phone during normal working hours. So, if there is an emergency, I am not sure who or how to contact someone. Not a secure feeling (ie.. if you lose a key or other problem).<br/>Also, we left several messages to discuss future stay with them (large group of people), with no return phone call. They just missed out on renting 15 of their homes to a our group for a retreat. Finally,the maid knocks on our door at 10:00am sharp, to ensure we do not stay 2 minutes past the check out time. <br/>Although the place and location was absolutely perfect, Cindy (the person who answers the phone) and the 'owner' intentionally did not want to make our stay as pleasant as it could have been. Great place; however worse and most unfriendly customer service we have ever experienced! We feel sorry for the later, because we did want to bring a large group of people to the company for 'rental'; however, we choose another very friendly 'rental' company in the area.

We loved the unit at Sunstone. The location was perfect so that we walked to the ski lift. The apartment was clean, comfortable, and well appointed. The only thing that did irk us a bit was the $75 cleaning fee -though the procedure made us do a lot of the cleaning ourselves at check out.

The keys did not work, but 5 minutes later a young man from property management was at our room with working key-cards.

We had a great time, my only recommendation would be to supply a bit more things, for example more paper towels, cooking oil, maybe spices.

Wonderful stay. Just as advertised.

We had a great time, the property is in very good conditions, better than the pictures!! the location is good, and everything works like they say.

The condo was clean and cozy, well equipped, near everything.The only negative was the lack of air conditioning

I recently took my kids to the Mammoth Lakes area to get in some fishing. We decided to switch it up a bit this year and rent a condo instead of roughing it at a campground. I couldn't be happier with our decision. The facilities were immaculate and the unit itself was clean and cozy. I was very pleased with the location; close to shops, lakes and hiking trails. In addition the unit was reasonably priced. Sunstone will be in my family's vacation plans again!

Great place. Family had a great visit. Condo was well furnished. Would stay here again.

Great local, Very clean. Minor things to mention: TV s would all default to different input modes. No directions were left, but the average person would not be able to figure out how to reset from different default modes. I would suggest leaving step by<br/> directions. Also, the door to the balcony was taped with white duck tape so it was difficult to close. SImple maintenance fixes. Overall great place!<br/>

Clean, great location, convenient, nicely furnished... we had a great time. I'd like to stay there again..

Other than the issue of a problem getting key from lockbox and inital unwillingness of anyone to help, the rest of our stay was enjoyable. Leaving the kitchen cleaning up to guests upon departure meant that we had a dirty blender when we arrived. Other than those two small issues, we enjoyed the complex and the convenience to the slopes. I would definitely stay at Sunstone again!

Mammoth is beautiful and the location was great! We didn't sleep well the first night because it was too hot! There was no AC to cool things off so we ended up sleeping with the shades up so that we could keep the window open and put a fan in front of the window. Also, I was disappointed when I called the front desk for help with the door, They said they would come but never showed. When I called again they informed me that they couldn't help me because I didn't book through them. Also, I requested fresh towels and never received find out again that they couldn't provide them for me because I didn't rent through them. Of course by the time I realized this and called who I was suppose to call, it was after hours. This was frustrating. It really didn't make sense to me....People were there to help but couldn't help because I didn't book my stay with them directly. I wouldn't do it this way again.

Great for the family, the run was right there!

...or maybe I just don't get out that much and when I do, I usually go camping. I spent nearly $700 to stay 4 nights here. Everything was nice, but there was no air conditioning. I understand Mammoth is cool, but our room faced the west and heated up everyday.<br/> We used the fans that were in the closet and kept the doors and windows open, but then that creates a lack of privacy at night. If there were air conditioning, we would have been able to turn it on and have a nice cool room to come home to, as opposed to a<br/> stiflingly warm room which takes some time to cool down. Also, it doesn't make sense that there is no stair case going down to the 1st floor sitting area from the 2nd floor. Having to take the elevator every time was a little annoying. And the whole thing<br/> about an extra charge for losing a plastic key is a little ridiculous. It's a PLASTIC CARD. Maybe make keys you can put on your key chain instead of plastic cards that can be lost or demagnatized. Also, the check out procedure is a bit demanding. I came up<br/> here to relax, not to clean. Otherwise, Mammoth is great. Will camp next time. No muss, no fuss.

We had trouble with the internet connection in the condo, management told us it was our computer...Our computer worked fine at the coffee shop. The condo was very nice and worth going back to our next visit.

Beautifully decorated and very clean. We enjoyed our stay. They only complaint is the unit was very warm ( we were here in August). The windows in the living area cannot be opened. The door to the balcony could but had no screen. So you risk mosquitos/insects coming in if you want to try to cool off the unit. Other than that, very comfortable beds and couch and the unit has everything you need. Would love to come back in the winter when having no air conditioning wouldn't be a problem. Would definetly come back to this unit. It was perfect for our family of four.

The condo which we used was perfect and even included luggage carts to assist us in taking our property to the second floor. The location is just yards from Eagle Lodge and a chair lift. The lodge has its own rental location which was GREAT as I broke a bindings on the first day! We will definity use this condo again. The staff at Mammouth Properties was great but be sure to pay the amount due prior to six days in advance of your arrival date or they do bill your credit card and add 3%.

great vacation

The only problem we had during our stay was that one of the elevators was out of order. Otherwise I would highly recommend this property. It was a very convenient location for our family of 4.

Only negative: there isn't daily maid service. Otherwise perfect!

Even turning down the temp level didn't make a difference. It was very annoying. I would recommend this property only if the refrigerator were to be replaced.

I would recommend this condo. Small or MINOR improvement suggestions: provide pool towels. We called to ask for some and they only gave us 2 more small bath towels. Could use a bit more cupboard space. This are small in the big picture because I would stay there again for sure.

We liked this property's location and cleanness. Wish that they have Wi-fi access in the room - only available at a lobby area.

Great location for skiing!

Very nice...clean, comfortable, place was great. The location can't be beat. I would defienelty stay there again and would highly recommend it to everyone.

My wife and I stayed here with our two kids for a summer trip. This condo was super clean, felt brand new with a great atmosphere. Everything was in excellent condition. It's really big and feels open. The beds and couch were nice and the furniture quality. <br/><br/>Some units I've stayed in have views of the mountains from inside the condo, this one you don't unless you go out onto the deck...but the windows are huge and you really don't notice whether you are seeing mountains in the distance or not, and the deck is big. I'll definitely choose this one again. The rental company was great too.

We loved the ski-in/ski-out location. Everything else was fine but secondary to the location.

We had a great time with our kids<br/>We love the unit, it was perfect for us

Unit was a bit small. The bed in the non master bedroom is pretty bad. Not much of a view from the back of the building but it does have a little deck. Hot tub was a good temp and the pool was nice and refreshingly cool.

The only criticism we have is we wish there had been daily maid/towel service. We were there for 4 nights and didn't get new towels for our stay after our first day. Although admittedly we didn't think to call the management service about this until our last day.