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Check-in / Check-out Requirements
Check in - Check out Time
- Check in is allowed between 4:00 PM and 11:59 PM
- Check out time is 10:00 AM
Rates and min stay vary by date. Select your dates for an exact quote.
Reviews
For the space, location and price the stay was well worth it. Furniture in the condos were outdated and needed to be cleaned. The carpet needs to be cleaned as well.
Location was great for spending our days at Dollywood and close to Pigeon Forge. Beds and pillows were comfy. We had plenty of towels. Pool was refreshing. There was no foosball or ping pong table in the condo. There was one beside pool. Kitchen was well stocked with the exception of skillet and large mixing bowls. Rental staff were pleasant and knowledgeable. There view was mostly tall trees, but we enjoyed the peacefulness of sitting in rocking chairs on the porch. Condo was clean and well maintained! We will definitely keep this in mind for future stays!
Things that are wrong in the rooms:<br/>Smoke Detectors in the rooms need to have batteries replaced<br/>12 D room 2 - shower light is out; lamp shade is broken<br/>12 E room 1 - bathroom door plate is loose<br/>12 E room 2 - bathroom towel rack came down - it's under sink <br/>12 E room 3 - A canister light is hanging down; there's a blood stain on the ceiling<br/>12 F room 1 - top bunk railing is broken<br/>12 F room 2 - something wrong with bathroom door knob; the lamp shade in room is burnt<br/>13 A room 1 - The bathroom light above tub is out.<br/>13 B room 2 - tub drains slow<br/>13 B - towel rack in bathroom is down<br/>13 C - room 2 - shower light is out<br/>13 D - kitchen sink handle sprays water<br/>13 E - bathroom light bulbs out<br/><br/>Are the rooms checked before each person checks in? Over all we were pleased with the camp. <br/>
The staff are extremely friendly and helpful! The condo was clean and in good condition!
We were impressed with the location. It was quiet and beautiful. The sofas could use updating. It was a bit confusing that there was no one in the office when we arrived and there wasn't a map in our room to find our way around the property amenities. The condo was very comfortable and spacious. It was great to have a full kitchen available for meals. We plan to visit again soon.
We got there after 4:00pm and I had to use the bathroom like bad. So we put in the code the emailed us and it didn't work. We tried a number of times and nothing. I called the office then they gave me a couple other codes none worked. Then she said well she would have to call the maintenance guy which would be about 30 to 45 mins. I'm like I have to sue the bathroom are you kidding me. He finally came and let us in and tried to figure out why the codes were not working so their IT guy came and got us taken care of. Now mind you the door have two locks on them for keys as well but they don't have keys. I wanted to just have a key incase we had other problems coming back one night. They had no keys. Had to call John the maintenance man again but he was at dinner. I started going by the other doors to the cabin and behold one was unlock, now mind you we checked those doors before we left and they were locked. I don't know if someone from the adjacent cabin came through the wash room to our side and went out the door but the door was locked. Perhaps is was divine intervention I don't know but it freaked us all out. The condo was spacious and clean but I think they should put more queen sized beds instead of all the bunk beds because when your dealing with adults none wants to try to sleep on the top bunks, the bottoms are ok, or place them side by side or something. The only issue I saw with this condo was the locks on the doors, and we did see a few roaches which was totally not a good thing.I know with people cooking and stuff you run that risk but we have to clean it up pretty much upon leaving so I think they need to spray often to keep the bugs away. If you see some trust me there are more so please spray the condo's, get rid of all the huge spider webs around the place and spray and update your lock system. I will stay there again but I feel if you want to update them as I was told those are very minor things that are needed. The place is beautiful.
This condo was perfect for our crowd of 16 youth and adults for a youth conference at LaConte! It was so clean, mores spacious than I anticipated, the management was professional and at my fingertips, and easily accessible (I'm still shaken from an accident I had last year wayyyy up the mountain...this is close to the main road) <br/>DOWNLOAD THE APP! it's helpful!
Vacation rental property was a nice place to stay. Very spacious. Plenty of room for all our little ones to run around. Parking for the property is terrible. Not enough parking for that big of a place. Location of property is great. Not far from parkway and right across road from Dollywood. Would have been nice if the condos had elevators. Carrying everything up the steps isn't easy. Reservation process was very good. Everything done through text or email. Worked really well that way. Only thing about reservation was I was supposed to get a $10 refund on my credit card for a per person charge that contract says wasn't supposed to be charged for...but I never received that credit back to my card. Wasn't very professional to tell me it would be credited but it was never done. Overall, we were happy with rental and would probably stay again.<br/><br/><br/>
Everything was great ! <br/>Instructions on operation of electronic remotes for tv is very much needed. Would have never guest on how to operate them, thanks to the maintenance man (the small one), who took the time to show me how to operate it. <br/>Need a new refrigerator, it was leaking water on floor. No blinds where on game room door, but maintenance installed it. <br/>Security code sent to me originally was not the correct code. <br/>Had some problem with neighbors, renting the units below us, making racial comments and they thought we were too loud, however, they did not complain to guest who were renting condo next to us, who were enjoying their vacation. <br/>Not enough parking. <br/>
Property was very clean and well maintained. My kids only complaint...the pool was too far away and they had to walk up a hill.
Spacious, clean, nice condo conveniently near Pigeon Forge and great restraints and attractions.
The neighbors upstairs very noisy all night long. Sounded like a herd of cattle even at 1am in the morning. It never stopped.
This unit was perfect for our family girls trip. We had ample sleeping space for 9 adults and 5 children. It was clean and conveniently located. Our only complaint was noise by upstairs neighbors, but I'm pretty sure we were probably noisy as well.
We stayed the weekend before school started for one last quick getaway. The condo was clean and roomy and the kids enjoyed playing ping pong in the game room. The hot water heater was not working that night so we called maintenance and left a message. The voice mail gave an emergency number which was disconnected when we tried to call. Maintenance came out first thing the next morning but was unable to fix it, so the rental company gave us the code to the empty condo below us so we could get hot showers after a long, hot day at Dollywood. We did not have cable TV in all the rooms, but it looked like the company was working on upgrading all the TVs and cable in all the bedrooms. Overall we were very happy with our experience renting this condo from Eden Crest.
The cabin was beautiful. Even though I had called earlier and requested a cabin on the first floor for a semi-disabled family member, we still enjoyed our stay. Once we entered the rental and looked around, one of the shower curtains had fallen but that was an easy fix. Also the broom was kind of broken but that was nothing major as well. Other than those minor things, we really enjoyed our stay and hopefully we'll be back soon