At-a-glance
- 3 Bedrooms
- 3 Bathrooms
- Sleeps 18
- 2,500 Sq. Ft. Chalet
- Cancel Free
- ID #59536
Features
- Pets OK
- Hot Tub
- No Smoking
- See More Features
At-a-glance
Features
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Your property details:
Pigeon Forge, TN
3 Bedroom, 3 Bath, Sleeps 18
Rating: 4.5 / 5
Features: Hot Tub, Pets OK
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See Plan details
The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures.




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Your luggage with your sports equipment never showed up at baggage claim and you may not get it for another 24-48 hours. Now you must buy necessary personal items and clothing, as well as rental equipment for your sports-related activities. Can you get reimbursed for this?

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Reviews
Average: 4.5/5 stars, based on 32 reviews
Highly recommend this place.
Very few issues like: would love bigger pots and pans for the kitchen, cooking meals for lg. family! Lights out in showers, needs replacing! Could use new bed spreads, as some had previous stains. Thanks for the new living room furniture!
The Kids loved the swimming pool in the afternoons when we finished sight seeing and shopping.The rental personal were very nice and family enjoyed our stay in this cabin.
Our issues were the WiFi didn't work called the desk and they said we didn't have internet. The code was wrong on the paper we were given at check in.On the router was the correct code. The code on the activity center was in correct and we had to contact the main desk. New code given, but didnt say anything about the security alarm.
Refrig. very old with frost in the freezer. Kitchen sink had a bad seal so leaked water below. We called to report.
The area around the house had broken glass and the steps on the walkway to pool were in very bed repair. Maintenance of the pool area was lacking.
Only critique, and it's a small one, is the need for better cookware in the kitchen, basically burnt our breakfast every day with the lack of non stick fry pans.
Now the not so good, as I stated we stayed there in Sept 2018. Due to a hurricane, we had to make a last minute change of plans and ended up at this cabin. We enjoy the cabin except for the problem with the refrigerator’s automatic icemaker. It had malfunctioned and water had frozen to it and causing the door to the freezer section to drag (actually frozen shut). In addition, Icemaker did not work so we had to buy ice for our stay. Not a big deal. We lived with the no ice issue for this trip and during checkout, I reported it to Eden Crest rep. that the icemaker had malfunctioned so it could be repaired.
So one would think after three 3 months, this item would have been repaired. However, we again had no ice and a frozen freeze door. You would also think that inspection person would have noted that the freezer section door and icemaker were frozen when they inspect the unit before each rental. It’s a shame that we pay good money and I know this is not a big deal but you would think that Eden crest would make the owner repair this or drop them from their rental program for failure to repair there equipment. I again, at checkout, let Eden Crest know about the issue and was told “OK”.
We are planning another trip in a couple of weeks with our extended family but probably will look else were for cabins.
About 1 pm on Wednesday, July 25th, we headed to the cabin because I got the message in the app with the door code. We tried it and it didn’t work. I called Eden Crest, and the person I spoke to on the phone was rude saying “it doesn’t matter if you get the code in the app, you have to get it in a text message, that’s when the cabin is ready.” He said the inspector still had to come and once the inspector gave it the all clear, we could go in. We decided to leave stuff on the porch and go about our day. As we were leaving, the inspector showed up. He had a horrible attitude. He said, “Did they already let you in?” I explained to him the situation. He said he needed to go through the cabin. He did and tells us that there were a few things he needed to fix. We said, “can we at least set our stuff inside?” He said, with a very sarcastic and rude attitude “Well if they said you could go in, then go ahead.” So, we try to go in and the door is locked again. And at this point, the inspector has jumped in his truck and already left.
Frustrated, we left. About 3:30 pm we get the text with the door code. The door code sent in the text wasn’t the same as the one in the app. What’s the purpose of sending the code in the Eden Crest App when a) it doesn’t mean anything, because the cabin wasn’t ready and b) IT’S THE WRONG CODE!
When we arrived back at the cabin around 7:30 pm, we were in a hurry to get the two young kids to bed. Turns out, there was only one pair of full size sheets for the bottom bunk, and the rest were twin sheets. We weren’t going to put the kids on the top bunk, so we took sheets off one of the queen beds in a