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Check-in / Check-out Requirements
Check in - Check out Time
- Check in is allowed between 4:00 PM and 11:59 PM
- Check out time is 11:00 AM
Rates and min stay vary by date. Select your dates for an exact quote.
Reviews
I would never use Red Awning or Ero Rentals ever again. If you own this unit, I suggest you find another property manager who pays attention to building rules so your guests can purchase the amenities as promised in the description. They have since changed the description but still refusing to discount it reimburse our stay. I have photographs of the website from when I purchased an even date of arrival. They changed the wording the day after on February 2th. This proves their guilt and still no word for reimbursement or apology. We had to purchase the hotel room so that we could utilize the facility as we had planned.
Take note that every other listing at the Carillon on VRBO and Airbnb has explicit instructions for registration to be done through the property at least 10 days prior to arrival so that I would have been able to purchase use of the fitness facilities. I was in communication with zero rentals and red awning two weeks prior and was told it wasn’t necessary. I have emails and voicemails to prove these conversations. I believe they never even contacted the correct people at the hotel, and found out on day of arrival, there is an additional property manager, other than manager Red awning and Ero Rentals. On my day of arrival I woke at 6 AM, my day of travel, to an email with a website to access check-in information that did not have my payment recorded so I could not access check-in information. It took nine hours to speak to a human being at Ero rentals to get the information. At this moment, their website is still not accessible because it still shows lack of payment even though payment was confirmed through red awning and a chat bot.
All along, I should have gone with my gut when it was a parent. They did not know what they were talking about in regards to using the amenities at the Carillon.
I am asking for reimbursement for the unit and reimbursement for my hotel room. I have sent them emails and have not heard back. This company has terrible communication, lack of responsibility for their mistakes and lacks empathy for ruining our vacation and causing extreme stress the day of travel.
In addition, the unit had a sign that the air conditioner cannot be turned down less than 72° because it could cause freezing and break the AC unit. The room was musty and warm. This should be fixed since you know it is a problem. Unfortunately, the hotel did not have a room big enough for four people so two of us still had to stay in this smelly hot unit.
I am at a huge financial loss due to zero Rentals and Red Awnings incompetence.
Gemini said
We sincerely apologize for the stress and frustration you experienced regarding amenity access and the check-in process. We aim for transparent communication and regret that the coordination regarding the building's specific registration requirements fell short of your expectations. While we remained in contact leading up to your arrival to provide guidance on procedures, we are taking your feedback to heart to ensure our instructions are as clear and timely as possible. Regarding the concerns with the air conditioning and room condition, we wish these had been shared with us during your stay, as we would have welcomed the opportunity to investigate and address them for you immediately. We truly value your input as we work to enhance our guest support.